Effective date: May 7, 2025
Last updated: June 6, 2026
OwlCore AI (“we”, “us”, or “our”) is committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit owlcore.ai/ or use any of our services.
1. Who We Are
OwlCore AI is a Canadian AI integration agency operating as a sole proprietor, transitioning to a corporation. We are headquartered in Canada and serve clients across English and French Canada.
Contact: hello@owlcore.ai | 647-361-0245
2. Information We Collect
Information you provide directly:
- Name and business name
- Email address and phone number
- Billing information (processed securely by Stripe — we do not store card details)
- Business details shared during discovery calls or onboarding
- Messages sent via our contact form or email
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs and device information (via standard analytics tools)
3. How We Use Your Information
We use your information to:
- Deliver and manage the services you have subscribed to
- Process payments through Stripe
- Send onboarding emails, guides, and account information
- Respond to your questions and support requests
- Send our newsletter (only with your explicit consent)
- Improve our website and service offerings
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Sharing Your Information
We share information only with:
- Our payment processor (for secure billing and invoicing)
- Our CRM and automation platform (for managing client communications, email, and SMS delivery)
- Our website chat platform (for web receptionist features)
- Service providers who help us operate our business, under strict confidentiality obligations
All third-party platforms we use are enterprise-grade and operate under strict data protection standards. We do not authorize any third party to use your information for their own marketing.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you cancel, we retain records for up to 7 years as required by Canadian accounting and tax law. You may request deletion of your personal data at any time by emailing hello@owlcore.ai.
6. Your Rights
As a Canadian resident, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Withdraw consent for non-essential communications
- Request deletion of your data (subject to legal retention requirements)
Quebec residents have additional rights under Loi 25 (Law 25). Please see our PIPEDA & Loi 25 Compliance page for full details.
To exercise any right, email: hello@owlcore.ai
7. Cookies
Our website uses minimal cookies required for basic site functionality. We do not use advertising or tracking cookies. You can disable cookies in your browser settings.
8. Security
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), access controls, and secure third-party platforms. While no system is 100% secure, we take all reasonable steps to protect your information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
OwlCore AI
Email: hello@owlcore.ai
Phone: 647-361-0245
Website: owlcore.ai/